Privacy Policy

1. Introduction

CantMissCalls LLC ("we," "us," or "our") provides AI-powered phone answering and appointment scheduling services for home service businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services, including our website, AI phone system, and related services (collectively, the "Services").

We are committed to protecting your privacy and complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable state and federal privacy laws.

This Privacy Policy applies to two categories of individuals:

• Business Clients: Home service businesses that subscribe to our Services
• End Users (Callers): Individuals who call phone numbers managed by our AI system on behalf of our business clients

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Important Disclosure: AI-Powered Voice Technology

In accordance with California AB 2905 (effective January 1, 2025), FCC regulations, and other applicable state laws requiring AI disclosure, our AI assistant will clearly identify its non-human nature at the start of each interaction. This disclosure helps ensure transparency and allows callers to make informed decisions about how they wish to proceed with their inquiry.

Our AI technology is designed to:

• Answer inbound calls from customers seeking services
• Provide information about business services, hours, and service areas
• Schedule appointments based on business availability
• Handle emergency call routing when appropriate
• Transfer calls to human representatives upon request

3. Call Recording and Consent

Our system complies with federal and state wiretapping and call recording laws, including two-party consent requirements in applicable states. The following states require consent from all parties to a phone call in order to record it:

• California
• Connecticut
• Delaware
• Florida
• Illinois
• Maryland
• Massachusetts
• Michigan
• Montana
• Nevada
• New Hampshire
• Pennsylvania
• Washington

At the beginning of each call, our AI assistant will:

• Identify itself as an AI-powered assistant
• Notify callers that the call may be recorded
• Provide callers the opportunity to opt out or request a human representative

By continuing with the call after this disclosure, callers provide their consent to the recording. If you do not wish to be recorded, you may disconnect the call or request to speak with a human representative.

4. Information We Collect

4.1 Information from Business Clients

When home service businesses subscribe to our Services, we collect:

• Business Identity Information: Legal business name, DBA (if applicable), business address, EIN/Tax ID, business registration information
• Contact Information: Owner/authorized representative name, email address, phone number
• Business Operations Data: Services offered, service areas, operating hours, scheduling preferences, pricing information
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Account Credentials: Username and password for accessing our platform

4.2 Information from End Users (Callers)

When individuals call phone numbers managed by our AI system, we may collect:

• Contact Information: Name, phone number, email address (if provided)
• Service Request Details: Type of service needed, description of issues, property address or service location
• Appointment Information: Preferred dates and times, scheduling confirmations
• Call Data: Call recordings, transcripts, duration, timestamps
• Voice Data: Audio recordings of conversations with our AI system

4.3 Automatically Collected Information

We automatically collect certain information when you interact with our Services:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, interaction patterns
• Caller ID Information: Phone number, carrier information
• Technical Data: Call quality metrics, system performance data

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to improve your experience and analyze how our Services are used.

5.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, such as maintaining your session and security
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data
• Functional Cookies: Remember your preferences and settings to enhance your experience

5.3 Third-Party Tracking

We may use third-party analytics services such as Google Analytics to collect and analyze usage information. These services may use cookies and similar technologies to track user behavior across websites.

5.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

5.5 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. However, you can manage your tracking preferences through your browser settings and the cookie controls described above.

6. How We Use Your Information

6.1 For Business Clients

• Providing and maintaining our AI phone answering services
• Processing payments and managing subscriptions
• Communicating about service updates, features, and support
• Customizing AI agent behavior based on business preferences
• Complying with A2P (Application-to-Person) registration requirements
• Generating reports and analytics on call performance

6.2 For End Users (Callers)

• Answering inquiries and providing information about services
• Scheduling appointments with home service businesses
• Routing emergency calls appropriately
• Sending appointment confirmations and reminders (with consent)
• Improving our AI technology and service quality

6.3 General Purposes

• Improving and training our AI systems
• Ensuring compliance with legal obligations
• Detecting and preventing fraud or abuse
• Responding to legal requests and protecting our rights

7. Information Sharing and Disclosure

We may share information with the following categories of recipients:

7.1 Business Clients

Information collected from callers is shared with the business client whose phone number was called. This includes call recordings, transcripts, contact information, and appointment details. Business clients are the data controllers for their customer data and are responsible for their own privacy practices.

7.2 Service Providers

We work with trusted third-party service providers who assist us in operating our Services:

• Platform Provider: GoHighLevel (CRM, phone system, scheduling)
• Telecommunications: Phone carriers and A2P messaging providers
• AI/Voice Processing: AI model providers for voice synthesis and natural language processing
• Cloud Infrastructure: Hosting and data storage providers
• Payment Processing: Secure payment processors for billing
• Analytics: Service usage and performance monitoring

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

7.3 Legal Requirements

We may disclose information when required by law, legal process, litigation, or requests from governmental authorities.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

7.5 Information We Do NOT Share

We do not sell personal information as defined under the CCPA/CPRA. We do not share personal information with third parties for their own marketing purposes.

8. SMS/Text Messaging

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Business clients may request different retention periods for their data, subject to our agreement and applicable legal requirements.

10. Your Privacy Rights

10.1 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: Request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: Opt out of the sale or sharing of your personal information (note: we do not sell personal information)
• Right to Limit Use of Sensitive Personal Information: Limit our use and disclosure of sensitive personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

10.2 Exercising Your Rights

To exercise your privacy rights, you may:

• Email us at: [email protected]
• Submit a request through our website contact form

We will respond to verifiable consumer requests within 45 days. If we need additional time, we will notify you of the extension and the reason.

10.3 For Callers (End Users)

If you are a caller who interacted with our AI system and wish to exercise privacy rights regarding your call data, you may:

• Contact the business you called directly, as they are the data controller for your information
• Contact us at [email protected] and we will facilitate your request with the appropriate business client

10.4 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We may require verification of the agent's authority and your identity before processing such requests.

11. Data Security

We implement appropriate technical and organizational measures to protect personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection
• Secure data center facilities through our service providers
• Regular backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

12. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected].

13. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify business clients via email of significant changes
• Post a prominent notice on our website

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

16. Additional State-Specific Disclosures

16.1 Virginia, Colorado, Connecticut, Utah, and Other State Privacy Laws

Residents of states with comprehensive privacy laws may have similar rights to those described for California residents above, including rights to access, delete, and correct personal information, as well as the right to opt out of certain processing activities. We honor these rights consistent with applicable law.

16.2 Nevada Residents

Nevada residents may submit a request directing us not to sell their personal information. We do not currently sell personal information as defined under Nevada law. To submit such a request, please contact us at the information provided above.

16.3 Illinois Residents (BIPA)

We do not collect biometric identifiers or biometric information as defined under the Illinois Biometric Information Privacy Act (BIPA). Our voice AI system processes audio in real-time for conversation purposes and does not create or store voiceprints or other biometric data.